Terms of service
Last updated: October 2026
These Terms apply to your use of the Blue Gate website and to purchases from our online shop. Please read them together with our Shipping Policy, Returns and Refunds Policy and Privacy Policy.
1. About us
This website is run by The Blue Gate (PTY) LTD t/a Blue Gate ("Blue Gate", "we", "us"), a company registered in South Africa with registration number 2019/579885/07. VAT number 4620292450.
Our online store is hosted on Shopify, which provides the e-commerce platform we use to sell to you.
• Registered address: 46 Ehmke Street, Nelspruit, 1201, South Africa
• Trading address: 17 Streak Street, Nelspruit, 1201, South Africa
• Address for legal notices: 46 Ehmke Street, Nelspruit, 1201, South Africa
• Email: info@bluegate.co.za
• Phone: 061 535 9137
2. Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website. To buy from our shop you must be 18 or older, or have a parent or guardian's permission.
3. Using the website
Please use the website lawfully. Do not interfere with it, try to gain unauthorised access, copy content by automated means, or use it for fraud. You also agree not to submit false or misleading information, harass, abuse or discriminate against others, infringe anyone's intellectual property, upload viruses or other harmful code, or collect other people's personal information. We may suspend or block access if these Terms are broken. We work to keep the website available but cannot promise it will always be uninterrupted or error-free. We may update or remove content at any time. You may stop using the website at any time.
4. Products and availability
All products are subject to availability. Descriptions and images are a guide, and colours and packaging may vary slightly. We reserve the right to:
• Limit quantities
• Discontinue products
• Correct errors in prices or product information
Please read the ingredients and instructions on skincare and beauty products, and do a patch test where recommended. If you have allergies or sensitive skin, check the ingredients before use. Information on this website is not medical advice.
5. Orders
When you place an order, we email you to confirm that we received it. That email is not our acceptance. We accept your order, and a contract is formed, when we dispatch your goods. We may refuse or cancel an order, for example if an item is out of stock, there is a pricing error, we suspect fraud, or payment is not received. If we cancel an order you have already paid for, we will refund you in full.
You agree to give current, complete and accurate information when you buy from us and to keep your contact details up to date. If we change or cancel an order, we will try to contact you using the details you gave us.
6. Pricing
All prices are in South African Rand (ZAR) and include VAT unless otherwise stated. Shipping costs are shown at checkout before you pay. We may change prices at any time without notice, but a change does not affect an order we have already accepted. If we find a pricing error in your order before dispatch, we will contact you. You can then confirm the order at the correct price or cancel it for a full refund.
7. Payments
We accept secure online payments through approved payment gateways. Blue Gate does not store your card details. Payments are processed by the payment gateway, which has its own terms. We process your order once payment is confirmed.
8. Shipping, returns and refunds
Delivery and returns are covered by our Shipping Policy and our Returns and Refunds Policy, which form part of these Terms. Nothing in these Terms limits your cooling-off right under the Electronic Communications and Transactions Act or your rights under the Consumer Protection Act.
9. Bookings and third-party services
Spa and salon bookings are made through Booksy, a third-party platform, and its terms apply to those bookings. Our website may link to other websites. We do not control them and are not responsible for their content or practices.
10. Intellectual property
All website content, including:
• Logos
• Images
• Text
• Branding
is the property of The Blue Gate (PTY) LTD or its licensors and may not be copied, reproduced or used without written permission. You may view the website and share links to it for personal, non-commercial use.
11. Privacy
We handle your personal information as set out in our Privacy Policy and in line with the Protection of Personal Information Act (POPIA).
12. Limitation of liability
To the extent the law allows, Blue Gate is not liable for:
• Indirect or consequential loss
• Loss of profits
• Delays caused by third-party service providers, such as couriers, that are outside our reasonable control
Subject to the paragraph below, our total liability for any claim relating to a product is limited to the amount you paid for that product.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited. This includes liability for fraud, gross negligence, or harm caused by unsafe or defective goods, and your rights under the Consumer Protection Act.
13. Governing law and disputes
These Terms are governed by the laws of South Africa, and any disputes shall be resolved in South African courts. If you have a complaint, please email info@bluegate.co.za first so we can try to resolve it. Nothing in this section limits your right to approach the National Consumer Commission or any other body or court with jurisdiction.
14. Changes to these Terms
We may amend these Terms at any time. Updated Terms are posted on this website with a new "Last updated" date. Changes apply from the date they are posted and do not affect orders we have already accepted. New features or tools added to the website are also covered by these Terms. By continuing to use the website after a change, you accept the updated Terms.
15. General
If any part of these Terms cannot be enforced, the rest remains in force. If we do not enforce a right straight away, we have not given it up. These Terms, together with the policies they refer to, are the whole agreement between you and Blue Gate about the website and online shop.
16. Contact us
Blue Gate, 17 Streak Street, Nelspruit
Email: info@bluegate.co.za
Phone: 061 535 9137