SHIPPING POLICY

Last updated: 28 October 2026

This policy applies to physical products bought from the Blue Gate online shop. It does not cover café, spa or salon services, which are booked separately.

1. Delivery areas

We deliver within South Africa. International delivery is not offered at checkout but may be available on request. Email info@bluegate.co.za with your delivery address and the items you would like, and we will confirm availability and cost. You are responsible for any import duties and taxes on international orders.

2. Processing time

Orders are processed within 1–3 business days after payment is confirmed (weekends and public holidays excluded). Orders placed after 14:00 are treated as placed on the next business day. During peak periods, such as Black Friday and the festive season, processing may take longer. If your order is affected, we will let you know by email.

3. Delivery timeframes

After dispatch, estimated delivery times are:

•     Major cities: 2–4 business days

•     Regional areas: 3–6 business days

•     Remote and rural areas: 5–8 business days

Available shipping methods and estimated delivery times are shown at checkout. If they differ from the timeframes above, the checkout information applies.

These are estimates, not guaranteed delivery dates, and are counted from the dispatch date. Delays can happen for reasons outside our control, such as courier delays, severe weather or strikes. If your order has not arrived 10 business days after dispatch, contact us and we will trace it with the courier. If a delivery is seriously delayed, you may ask to cancel the order for a refund. This does not limit your rights under the Consumer Protection Act.

4. Shipping costs

Shipping costs are calculated at checkout from your delivery address, the size and weight of your order and the shipping method you choose, and are shown before you pay.

5. Delivery address and receiving your order

Please check your delivery address at checkout and give us a phone number the courier can reach. We cannot take responsibility for delays or failed deliveries caused by incorrect or incomplete details. To change your address, contact us as soon as possible and before your order is dispatched. Couriers may ask for a signature on delivery, so please make sure someone can receive the parcel.

6. Failed and unclaimed deliveries

If the courier cannot deliver after 3 attempts, the parcel is returned to us and we will contact you to arrange redelivery. Additional shipping costs may apply. If the parcel is not claimed, or redelivery is not arranged, within 14 days, we may cancel the order and refund the amount paid less the shipping costs we incurred.

7. Order tracking

Once your order is dispatched, we will email you a confirmation with tracking details where the courier provides them. Tracking information may take some time to update after you receive it.

8. Order changes and cancellations

Need to change or cancel your order? Email info@bluegate.co.za as soon as possible. We can usually make changes or cancel before your order is dispatched, but once it is in transit we cannot change it. If we cancel your order before dispatch, or an order is cancelled because of a delay, we refund the amount paid to your original payment method within 7–10 business days. Once you have received your order, our Returns and Refunds Policy applies, including your 7-day cooling-off right.

9. Risk and ownership

Risk in the goods passes to you on delivery. Ownership stays with Blue Gate until your order is paid in full.

10. Lost, damaged, missing or incorrect items

If your parcel is lost or has not arrived, contact us and we will work with the courier to trace it. See section 3 for when to get in touch.

Please check your parcel when it arrives. If an item is damaged, missing from the parcel or not what you ordered, email info@bluegate.co.za within 48 hours of delivery with your order number and photos of the parcel and the item. Reporting quickly helps us resolve the problem and claim from the courier. This request does not limit your legal rights. See our Returns and Refunds Policy.

11. Contact us

Blue Gate, 17 Streak Street, Nelspruit
Email: info@bluegate.co.za
Phone: 061 535 9137.